Refund/Exchange Policy

Refund/Exchange Policy

We offer a 30-day refund or exchange policy from the date of purchase. After 30 days, no refunds or exchanges will be granted.

To be eligible for a refund or exchange, the item must be unused and in the same condition as it was when received, with its original packaging intact. You must provide a receipt or proof of purchase for us to process your return.

Refund Process

If your return is eligible for a refund, we will process it and notify you via email. The final status of your refund will be communicated to you at that time. If approved, you will receive a refund within a few days in the same payment method you used initially.

Late Disbursement/Refunds Not Received (if applicable)

If you have not received your refund, please follow these steps:

  1. 1.Check your bank account to confirm whether the refund has been credited or not.
  2. 2.Contact your credit card provider as it may take some time before the refund is actually posted.
  3. 3.Contact your bank to find out the time it takes for refunds to be processed.

If you have followed the above steps and still have not received your refund, please contact us for further assistance.

Item Exchanges (in case applicable)

If you receive a defective or damaged item, we are happy to offer a replacement. To begin the exchange process, please send us an email at and ship the item to the following address:

Address: 57 Carlyon Avenue, Harrow, HA2 8ST, London

Please note that you will be responsible for covering the shipping costs for returning your item, which is non-refundable. If you are eligible for an exchange, the cost of return shipping will be deducted from the replacement item's shipping cost.

The time it takes for your exchanged product to reach you may vary depending on your location.

For items valued over £50, we recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive your returned item. We cannot guarantee the safe delivery of your returned item without tracking or insurance.